The guarantee
The guarantee, in full.
Green status reached, or your setup fee is refunded. This page carries the wording itself, not a marketing summary.
Setup-fee remedy
If your account doesn't reach the defined green status for your named hiring-client connection, your setup fee comes back — in full, as defined in the agreement you sign before any work starts. Full terms — including what counts as green status, the timeline, what we need from you, and the exclusions — are shown in plain language before you sign. No fine-print surprises.
Guarantee scope: "green status" means the platform's own published passing state (an A or B grade on ISNetworld®; green flag status on Avetta®) for the one named platform + hiring-client connection in your agreement. If that status is not reached within the guarantee window stated in your agreement (a fixed number of weeks, shown before you sign and before any payment), the $1,795 setup fee is refunded in full, to your original payment method, within 10 business days. Excluded: client-caused delay, inaccurate information, and hiring-company criteria beyond the platform's published requirements.
Refunds require no forms beyond a written request, and are never issued as store credit.
Guarantee applies to the named platform + hiring-client connection in your agreement; it requires timely documents, portal user access, and accurate information from your side.
The guarantee window in the current agreement is 12 weeks, counted from our receipt of your complete documents. You see it in the agreement itself before you sign and before any payment.
Controlling terms
The signed agreement controls eligibility, procedure, timing, client duties, exclusions, and the definition of green status. Review those terms before signing and ask about anything that is unclear.
Maintenance payments
Maintenance is $147 per month, month-to-month, and may be canceled as provided in the signed agreement. To cancel, email [email protected]; cancellation takes effect at the end of the current monthly period. This setup-fee remedy does not automatically apply to maintenance fees, platform subscription charges or separately scoped add-ons.
Platform charges
Platform subscription fees paid directly to ISNetworld® or Avetta® are separate. ClearedToBid does not mark them up, bill them through or control either platform's refund rules.
Contact
Questions about a refund or the agreement: [email protected]. The refund policy page carries the same terms.
Tell us where the account stands.
We reply within one business day with exactly what it would take — or tell you plainly that you don't need us.