Refund Policy

Setup-fee remedy

Accepted, or you don’t pay.

Every safety program, questionnaire answer, and document we prepare, we revise and resubmit at no extra charge until your platform accepts it — no rework fees, no resubmission limits. You are charged when your items reach accepted status, not at signature. If they are not accepted within the guarantee window, no setup fee is owed, and anything already paid comes back in full.

And if we can’t get your required items into accepted status, you are not charged at all — as defined in the agreement you sign before any work starts.

Full terms — the scope, the timeline, what we need from you, and the exclusions — are shown in plain language before you sign. No fine-print surprises.

We put the refund remedy in writing — most firms in this category don’t.

What is covered.Guarantee scope: every required item we prepare for your named platform + hiring-client connection — your questionnaire (ISNetworld®'s MSQ or Avetta®'s PQF), your written safety programs, and your documents — is revised and resubmitted at no extra charge until the platform accepts it.

What happens if we miss. If, with your complete and accurate documents provided within 10 business days of each written request, those items are not all accepted within the guarantee window stated in your agreement (a fixed number of weeks, shown before you sign and before any payment), the setup fee you have paid is refunded in full, to your original payment method, within 10 business days.

What is not guaranteed. What we do not guarantee is a grade or score — part of your ISNetworld® or Avetta® grade is set by your own safety history (your EMR, injury rates, and any citations), which no service can change.

Not covered. Excluded: client-caused delay or inaccurate information; any grade or score outcome, including one driven by your EMR, injury rates, or citation history; hiring-company criteria beyond the platform's published requirements; and items that require your own qualified sign-off or an insurance endorsement your insurer will not issue; and lapses caused by a renewal item you do not supply after three written reminders and a phone call.

Refunds require no forms beyond a written request, and are never issued as store credit. The guarantee window in the current agreement is 12 weeks, counted from our receipt of your complete documents.

Guarantee applies to the named platform + hiring-client connection in your agreement; it requires timely documents, your authorization for us to work on the account, and accurate information from your side.

If a platform withdraws our access for reasons outside your control, the guarantee window pauses and we deliver all completed work product to you; it is not forfeited.

Controlling terms

The signed agreement controls eligibility, procedure, timing, client duties, exclusions, and the definition of accepted status. Review those terms before signing and ask about anything that is unclear.

Maintenance payments

Maintenance is $147 per month, month-to-month, and may be canceled as provided in the signed agreement. To cancel, email [email protected]; cancellation takes effect at the end of the current monthly period. This setup-fee remedy does not automatically apply to maintenance fees, platform subscription charges or separately scoped add-ons.

Platform charges

Platform subscription fees paid directly to ISNetworld®, Avetta® or Veriforce® are separate. ClearedToBid does not mark them up, bill them through or control any platform’s refund rules.

Contact

Questions about a refund or the agreement: [email protected].